Submit a support request

Send a support request to 1010data using the web interface.

To submit a support request:

  1. From the top right corner of your 1010data session, click Help > Support.

    The Support dialog is presented.

  2. Enter your email address in My Email.
  3. Select Save my email address for this account if you want your email to be saved for future reference.
  4. Select an Inquiry Type from the list:

    • Query Help is for help with queries.
    • Bug Report is used to submit problems using 1010data.
    • Feature Request allows users to submit suggestions for new or added functionality.
    • Other is for any communication that does not fit into one of the above categories.
  5. Enter a Subject for this support request.
  6. In the text box at the bottom of the dialog, enter a detailed explanation of the question, problem, or request.
  7. Click Send.
Note: You may also either email support@1010data.com or, for immediate assistance, call 866-405-DATA.