|Using TenDo ||
If you are submitting queries via TenDo or running TenDo commands in a shell script and are experiencing errors or unexpected behavior, 1010data offers full support. In order to submit a support request, there are some specific pieces of information we need in order to help. This section contains instructions for properly obtaining and submitting the files and information necessary to fulfill a support request.
Depending on the exact issue you're experiencing there are a number of files that must be provided.
All support requests require the following information:
Additionally, if you were executing TenDo commands via a shell script, you will need to provide your shell script code.
If you are experiencing problems with a single TenDo command, or you have written a shell script and know exactly which TenDo command in the script is causing the issue, then you should create entirely new log files using the commands in the following examples.
$ tendo -u [USERNAME] --xmllog=[XMLLOGFILEPATH].1010xmlIn the example above, the log of xml interactions between TenDo and the database will be saved to a text file at the path you specify. You can name this file anything you like. However, you should give the file a name that indicates it contains the XML log information, as opposed to the TenDo debugging output.
In addition to the XML log file you must also provide the TenDo debugging logs in a separate file. This is done with a combination of TenDo's -v option and your shell's ability to output the results of a command to a file.
$ tendo -u [USERNAME] [TABLE] @[QUERYFILE] -vvv 2> [TENDOLOGFILEPATH].1010log
In the example the -v option is used three times in order to increase the level of detail that TenDo will provide in the log information. You should always use -vvv when creating a log to send in a support request. By default, the -vvv option will output TenDo debugging information to stderr, so the next part of the command, 2> [TENDOLOGFILEPATH].1010log outputs this information directly to a text file instead.
$ tendo -u [USERNAME] [TABLE] @[QUERYFILE] --xmllog=[XMLLOGFILEPATH].1010xml -vvv 2> [TENDOLOGFILEPATH].1010log
$ tendo -u [USERNAME] [TABLE] @[QUERYFILE] --xmllog+=[XMLLOGFILEPATH].1010xml -vvv 2>> [TENDOLOGFILEPATH].1010log