Contact support
If you checked the Troubleshooting section but are still having difficulties, you will need to create a log and send it to 1010data support.
Please make sure you have the most recent version of the ODBC Driver installed on your system before you contact support. You can find the version number you are using by running ConfigureODBC. See below for directions on accessing ConfigureODBC.
Once in the ODBC Driver for 1010data - DSN Configuration screen, click the License tab, and you will see the version number of the ODBC Driver.
You can find out what the latest version of the driver is by checking the CData change log.In order to make sure you have captured all the information necessary for our support staff, make sure you take the following steps prior to contacting 1010data.
To create a log and contact support: