|Troubleshooting and support ||
If you are using the 1010data SDKs, 1010data offers full support. Send a support request to 1010data using the 1010data Support Portal.
Using the 1010data Support Portal, and including information such as the log file generated by the Java SDK or the source code containing the problems, enables 1010data Support to respond more effectively to your request.
To access the 1010data Support Portal, do one of the following:
|Requester||This field lists the email address associated with your Insights Platform account. You can change the default email address.|
|Subject||Enter the subject of your support request.|
|Priority (optional)||Select the priority of your support request.|
|Description||Enter a detailed explanation of the question, problem, or request.
To expedite the support process, include any:
You must submit a log file with your support request. This SDK includes a feature to turn on logging. Use .enableLog(filename="log.log", mode="a"), which is a method on the Session object, to turn on logging and reproduce the issue with logs. Include these logs in your support request. You use .disableLog to turn logging off.
The mode parameter determines if the newly logged information is appended to the log.