Troubleshooting and support

You can try to troubleshoot issues with the Python SDK. If you cannot resolve the issue, file a support request.

You may be able to resolve some issues by troubleshooting.

Enter a proxy URL if your organization requires one: If you receive the error message Transport error 7: Couldn't connect to server, it means that your web browser is configured to use your corporate proxy, but the rest of your operating system is not. To resolve this issue, you will need to contact your IT staff to obtain your proxy's URL or IP address, what port it listens on, and if the proxy requires a username and password. You will then enter this information in the beginning of your gateway string, as described in the Connecting via proxy section.

If you cannot resolve the issues, you can submit a support request. For more information, see Submit a support request.