Troubleshooting and support

You can try to troubleshoot issues with the Java SDK. If you cannot resolve the issue, file a support request.

Enter a proxy URL if your organization requires one: If you receive the error message Transport error 7: Couldn't connect to server, it means that your web browser is configured to use your corporate proxy, but your operating system is not. Contact your company's IT staff to obtain your proxy's URL or IP address, what port it listens on, and if it requires a username and password. Then follow the instructions in the Connecting via proxy section of this guide.

If you still cannot resolve your issue, you can submit a support request. For more information, see Support requests.