Deactivate an existing user (admin only)

A company administrator can deactivate an existing user in 1010data.

To deactivate an existing user:

Note: 1010data does not allow you to delete users, only deactivate them.
  1. Under the drop-down menu corresponding to your username in the top right corner of your 1010data session, click Admin.

    The Account Administration page is opened in a new tab.

  2. On the Account Administration toolbar, click the User Manager icon ().
  3. In the text box at the top of the form, enter the first name, last name, ID, email, or company name of the user(s) you want to find.
    Note: To see a list of all the users you have permission to access, leave the text box empty.
  4. Click Find Users (or press Enter).

    A list of users that match your search criteria is presented beneath the search text box. If no users are found matching your search criteria, you will see the message: "No users found".

    Note: The search is not case sensitive, and partial matches are listed.
  5. In the search results list, click the username that you want to deactivate.
  6. Click Deactivate User.

    You will be presented with a dialog confirming that you want to deactivate the user.

  7. Click OK.

    The user will be deactivated and will no longer be able to log in to 1010data and access the system. On their next attempt to log in, they will be notified that their user ID has been suspended and will be prompted to contact support@1010data.com.

You can also deactivate a user by editing that user's information and setting the Deactivate field in the User Info tab to Yes, then clicking Save User. Conversely, you can reactivate a user by setting the Deactivate field to No.